Weren't you home, or did you choose a pickup point at checkout? Then your parcel is at a DHL pickup point or in a parcel locker. Your tracking shows where.
- Collecting it: a DHL pickup point keeps your parcel for about 7 days. Bring your ID.
- Locker won't open? Collect your parcel at the counter of the DHL pickup point or contact DHL.
- Not collected? After about 7 days DHL sends the parcel back to us.
Has your parcel been sent back, or did it come back because the address wasn't right? Send us a message on WhatsApp or by email with your order number, and we'll sort out how you still get your socks.