As soon as your return has arrived at our warehouse and been checked. We then start your refund and you get a confirmation by email.
- Your parcel travels to our warehouse. This usually takes 2 to 5 working days.
- We check your return. In busy periods this can take a little longer.
- We refund you to the payment method you used. Your bank or Klarna then needs a few more working days.
- Used a discount code? The discount is spread over all items. You get back the amount you actually paid.
- Returning your whole order? Then you also get the shipping costs back.
- Paid with Klarna? Here's how that works.
Has your return been with us for 14 days and you still haven't received anything? Send us a message on WhatsApp or by email with your order number.