As soon as your order is on its way, you get a shipping email with a DHL tracking link. It shows where your parcel is and when it arrives.
- Find the shipping email. Check your spam or promotions folder too.
- Click the tracking link. You can also follow your parcel in the DHL app.
- Not home? Through DHL you can often choose another time or a DHL pickup point.
Does it say "not yet received"?
Then your label has been made, but DHL hasn't scanned your parcel yet. The status changes after DHL's first scan.
Waiting for an item that isn't in stock yet? Find out when your order ships. Still no parcel 3 working days after the shipping email in the Netherlands, or 5 working days in Belgium or Germany? Send us a message on WhatsApp or by email with your order number.