That's annoying! Often the parcel turns up quickly. First have a look:
- in your letterbox: many of our parcels fit through it, and then DHL doesn't ring the bell
- with your neighbours or housemates
- in a safe place around your home
- in your tracking: it often shows where or with whom the parcel was left
Still nothing? Send us a message on WhatsApp or by email with your order number. We'll start an investigation with DHL, which usually takes 5 to 7 working days. You don't need to contact DHL yourself: we'll keep you updated as soon as we hear back.