First check whether one of these explains it:
- More than one parcel: was an item not in stock yet? Then your order may arrive in parts. Each parcel has its own tracking.
- Free gift with a discount code: if you use a discount code, a free item such as a wash bag or sock clips drops out.
- Bundle: check what should be in your bundle.
Is something really missing? Send us a message on WhatsApp or by email with your order number and a photo of what you did receive. A colleague will look into it.