Returns are free within 100 days of receiving your order. You register your return in our returns portal.
- Log in with your order number and postcode. Enter your order number without the # (for example 51234) and your postcode without a space (for example 1234AB). Your email address doesn't work here.
- Choose the socks you're returning and click Retour bevestigen (confirm return).
- Print the return label you receive by email (check your spam too). Stick it on your parcel so the old label is no longer visible.
- Drop off your parcel at a DHL or PostNL point, as shown on the label. Keep your proof of shipment until your return has been processed.
There's no QR code, so the label needs to be printed. Dropping off returns at our warehouse isn't possible.
See also: the return conditions, exchanging for another size and when you get your money back.